How we match workers to a home
We think about the residents first. If someone prefers a female worker for personal care, the roster reflects that. If a housemate loves fishing or footy, it helps to have a worker who does too. Language, culture and age all come into it, and so do practical things like whether a worker can drive the house car.
Residents and families can tell us who works well and who doesn't. That feedback shapes the roster, and nobody needs to justify a preference.
Support ratios, in plain terms
A ratio describes how many residents share a worker at a given time. In a 1:3 house, one worker supports three people during shared hours. Some residents also have 1:1 hours for personal care or outings. The Douglas villa runs on an individual roster built entirely around one person.
The roster for each house is set out in the roster of care that goes to the NDIA. We will show you what it looks like for the home you're considering.
Meeting the team before you move in
When you visit a home, the team leader is usually there and you will meet at least one of the regular workers. Ask them anything. How long have they worked at the house? What does a normal shift look like? What would they do if you had a bad night? Their answers will tell you more than this page can.
If a worker isn't the right fit
It happens. Tell your team leader or call the office, and we'll change the roster. You won't be asked to put up with someone you are not comfortable with.
Want to work in one of our homes?
We hire support workers in Townsville for our SIL homes and community supports. You'll need a current NDIS Worker Screening clearance, or be willing to apply for one. See current roles at Seareal.
